Appointment reminders cut no-shows nearly in half.

Autopilot books, confirms, and reschedules patient appointments across SMS and email, while the CRM keeps every clinic working from one shared record.

The challenge

Northwind Health was leaking revenue in the gaps between conversations — leads going cold, appointments missed, renewals slipping past their date. Follow-ups depended on someone remembering to send them, and people forget.

What we did

We rolled out NHS Autopilot on top of their existing tools. Every contact now flows into the CRM automatically, and the agent owns the timing and delivery of each reminder across the channels their customers actually read.

The outcome

Within a quarter the numbers moved — and stayed moved, because the system runs whether anyone is watching it or not.